Covid 19

Our Response To COVID-19

 

Update - 05/19/2021

First - a huge thank you to all of you who have participated in the COVID-19 vaccination effort! 

Second - we're just as excited as all of you that things are "getting back to normal," and that the CDC has relaxed some of the guidelines for vaccinated persons.

However -- we have made the difficult decision to remain curbside for just a little bit longer. We know this is frustrating. We do. But we have several members on staff that are immunocompromised. While the vaccination reduces likelihood of illness and transmission... it does not guarantee that a vaccinated person will not inadvertently spread COVID-19 to someone that is immunocompromised - therefore some of our staff are still considered HIGH RISK. The health and wellbeing of our team is one of our top priorities. After all, we can't function without them! So, we're going to remain curbside (and masked up!) for just a little bit longer.

We hope you can understand and respect this decision, and we want you to know that we're looking forward to the day that we can finally transition out of curbside. It hasn't been easy on any of us, so PLEASE be kind! We think everyone could use a little extra kindness right now. 

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Are you open?

We are! We are operating with modified business hours (8am-4pm), and we are requiring that 99% of our appointments adhere to our curbside format.

What is Curbside?

With a curbside appointment, you will call us from your vehicle when you arrive for your pet's appointment. We will discuss all of your concerns over the phone before we come out to collect your pet. We will then bring your pet inside, while you remain in your car. Once our exam is complete, the veterinarian will call you again to discuss the exam findings and any treatment recommendations. Once the exam and treatments are complete, we will call you once again to collect payment over the phone. We prefer that you pay by credit card, but will accept cash payment if you have exact change. Once payment is rendered, we will bring your pet back to you with your receipt, and any discharge instructions or medications.
 

My pet needs to be euthanized. Can I please come in?
Yes. This is the only guaranteed exception to our curbside rule. Clients will be allowed to enter the building with their pet for euthanasia appointments, but we ask that the following rules be followed: (1) No more than two family members may be present at one time, (2) You must bring your own face mask, and you must wear that face mask when in the presence of staff.

My pet gets nervous without me. Can I please come in?

No. We completely understand how nerve-wracking it can be to hand your best friend over to a stranger and hope that everything goes okay. But we promise, it will be okay! We go to great lengths to make sure that every pet is calm and comfortable during their time with us, and we encourage you to bring your pet's favorite treats or toy to the appointment, just to help ease any nerves. If we find that your pet is truly inconsolable without you, we will let you know and come up with a plan that works for everyone. And if you need a little extra convincing, just visit our Facebook or Instagram page. You'll see lots of very happy patients!

What if I may have been exposed to COVID-19, or I'm not feeling well?

If you think you may have been exposed, we will ask that you postpone/reschedule your appointment until you have officially tested negative for COVID-19 or have completed a 14-day quarantine. We beg you to be please be honest with us about this, as we have several staff members that are considered high-risk, or that care for family members that are high-risk.

 

But my pet is sick. Do I really have to postpone the visit?

If your pet is ill, we obviously do not want you to wait two weeks to have your pet seen. However, we also have to protect our staff. If this is your situation, please call us to discuss your options.

What is your cleaning protocol?

As a veterinary clinic, we have very high standards for sanitation and cleanliness. But we've increased the frequency of our already-stringent cleaning protocols, and our primary cleanser (Rescue) is proven to kill COVID-19. If you are considered "high risk," please let us know. We are happy to provide you with a Rescue sanitizing wipe when we bring your pet back to you, so that you can wipe down anything that may have been inside our facility.

I have more questions.
We are happy to answer any questions you may have! Send us an email at info@midtown.vet or call us at 928-440-4020.