Covid 19

Our Response To COVID-19

 

Update - 06/17/2021

 

We're excited to announce that in-person visits will be available again, starting in July! Curbside Service will still be available for those who prefer it (no matter your reason), but we're excited to start sharing our air conditioning with you. :)

Here's how the new process will work:

1. When you arrive, please call us (928-440-4020) or text us (928-396-1171) to "check-in" and then WAIT in your car or outside.

2. Once an exam room is ready, a staff member will escort you inside. Please do not wait in our lobby unless directed to by a staff member.

3. At the end of your appt, we'll take payment quickly and then escort you outside. While we know many of you will want to stop and chat with Miss Jan, we need to keep our lobby traffic to a minimum.

Rules:

- Only two humans per appt, please! Our exam room space is limited, and we want to continue encouraging social distancing whenever possible. If you need to bring the entire family (for whatever reason), you'll either need to leave some of your people in the car -OR- you can elect a traditional curbside appointment.

- You MUST wear a mask while interacting with our staff, regardless of your vaccination status. We have several immunocompromised staff members, and protecting them is a priority. If you do not have a mask, we will provide one.

- Be kind! We do not tolerate bad behavior from humans. If you cannot respect our policies and procedures, we will ask you to seek veterinary care elsewhere.

======================================================================

What is Curbside?

With a curbside appointment, you will call us from your vehicle when you arrive for your pet's appointment. We will discuss all of your concerns over the phone before we come out to collect your pet. We will then bring your pet inside, while you remain in your car. Once our exam is complete, the veterinarian will call you again to discuss the exam findings and any treatment recommendations. Once the exam and treatments are complete, we will call you once again to collect payment over the phone. We prefer that you pay by credit card, but will accept cash payment if you have exact change. Once payment is rendered, we will bring your pet back to you with your receipt, and any discharge instructions or medications.
 

What if I may have been exposed to COVID-19, or I'm not feeling well?

If you think you may have been exposed, we will ask that you postpone/reschedule your appointment until you have officially tested negative for COVID-19 or have completed a 14-day quarantine. We beg you to be please be honest with us about this, as we have several staff members that are considered high-risk, or that care for family members that are high-risk.

 

But my pet is sick. Do I really have to postpone the visit?

If your pet is ill, we obviously do not want you to wait two weeks to have your pet seen. However, we also have to protect our staff. If this is your situation, please call us to discuss your options.

What is your cleaning protocol?

As a veterinary clinic, we have very high standards for sanitation and cleanliness. But we've increased the frequency of our already-stringent cleaning protocols, and our primary cleanser (Rescue) is proven to kill COVID-19. If you are considered "high risk," please let us know. We are happy to provide you with a Rescue sanitizing wipe when we bring your pet back to you, so that you can wipe down anything that may have been inside our facility.

I have more questions.
We are happy to answer any questions you may have! Send us an email at info@midtown.vet or call us at 928-440-4020.