Our Response To COVID-19
Reminder: Be kind! We do not tolerate bad behavior from humans. If you cannot respect our policies and procedures, we will ask you to seek veterinary care elsewhere.
What is Curbside?
With a curbside appointment, you will call us from your vehicle when you arrive for your pet's appointment. We will discuss all of your concerns over the phone before we come out to collect your pet. We will then bring your pet inside, while you remain in your car. Once our exam is complete, the veterinarian will come outside to your vehicle to discuss the exam findings and any treatment recommendations. Once the exam and treatments are complete, we will call you once again to collect payment over the phone. We prefer that you pay by credit card, but will accept cash payment if you have exact change. Once payment is rendered, we will bring your pet back to you with your receipt, and any discharge instructions or medications.
What if I may have been exposed to COVID-19, or I'm not feeling well?
We beg you to be please be honest with us about this, as we have several staff members that are considered high-risk, or that care for family members that are high-risk.
But my pet is sick. Do I really have to postpone the visit?
If your pet is ill, we obviously do not want you to wait two weeks to have your pet seen. However, we also have to protect our staff. If this is your situation, please call us to discuss your options.
What is your cleaning protocol?
As a veterinary clinic, we have very high standards for sanitation and cleanliness. But we've increased the frequency of our already-stringent cleaning protocols, and our primary cleanser (Rescue) is proven to kill COVID-19. If you are considered "high risk," please let us know. We are happy to provide you with a Rescue sanitizing wipe when we bring your pet back to you, so that you can wipe down anything that may have been inside our facility.
I have more questions.
We are happy to answer any questions you may have! Send us an email at firstname.lastname@example.org or call us at 928-440-4020.